Yes. Ensure all areas around the alarm equipment are clear and accessible for the engineer. For example, remove items from an airing cupboard to allow access to the main control panel. If we can’t access the necessary areas, we may not be able to complete the installation or service on the chosen day.
Category: Alarms
I am currently having some building works and require some aspects of the alarm to be removed/isolated, how much notice do you require?
Inform us in writing, ideally via email, as soon as the sale/purchase is confirmed. Provide as much notice as possible.
If my alarm system is connected to the internet for app control, what should I do if my internet router gets changed?
Notify us of the change in advance so we can schedule an engineer to reconnect your alarm system to the new router. Alternatively, refer to your installation documentation for instructions on how to do it yourself using your code via the programming menus.
I am considering selling my house, how and when should I notify you of this?
Inform us in writing, ideally via email, as soon as the sale/purchase is confirmed. Provide as much notice as possible.
How will my alarm system respond In the event of a power cut?
The system’s backup battery will take over during a power cut, providing up to 8 hours of continued use depending on the battery’s life at the time of the outage.
My alarm system is making a beeping sound and I don’t know what it is or what to do?
If your alarm system is making a beeping sound, we would advise that you enter your code or present your fob to the keypad to silence the alarm noise. An error message will appear outlining the reason for the noise. Please record this message and contact our office for further support.
Do alarm and CCTV systems need servicing?
Continued maintenance ensures the system operates at its best and prevents small faults from developing. Most home insurance policies also require a maintenance agreement with an NSI-approved company. Please understand we will only service Croxley Alarm System equipment installations.
How often do I replace wireless batteries?
We recommend every X months for most systems. We will replace batteries on your annual service, as part of your maintenance agreement.
Do you have 24 hour telephone support?
For emergencies call 01923 771920 and follow the instructions.
For general product a service support please call during our opening hours found on our contact page.
How do I report an alarm going off?
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