Yes, we are NSI Gold Approved since 1994. This is the highest accreditation level in the alarm industry.
Category: Installation
I am interested in having an alarm or CCTV system installed, how would I progress with this?
The easiest way for you to arrange a surveyor to attend site and offer a free of charge, non-obligatory quotation, would be to call into the office on the number listed on the website. Alternatively, you can send us an email enquiry with your full name, address and contact information and we can contact you directly to arrange this.
Do you use sub-contractors?
No, all our engineers are directly employed by us and undergo rigorous vetting and background checks.
How can I identify your engineers?
All Croxley Alarm System engineers will be in sign written vehicles, they will be in uniform with the company name visible and their I.D Cards will be present.
I am interested in having an alarm system installed, but I have a pet, how will the alarm system cope with this?
We offer various solutions for pet owners. While there are no pet-proof sensors, there are pet-tolerable sensors depending on the animal and its behaviour. Alternatively, we can install perimeter-based devices or design the system with bespoke area sets to accommodate your pet.
Once I have an alarm installed by yourselves, why would I require continued maintenance of the system?
Continued maintenance ensures the system operates at its best and prevents small faults from developing. Most home insurance policies also require a maintenance agreement with an NSI-approved company.
Is there anything I should do in preparation for the alarm system installation or the annual service appointments?
Yes. Ensure all areas around the alarm equipment are clear and accessible for the engineer. For example, remove items from an airing cupboard to allow access to the main control panel. If we can’t access the necessary areas, we may not be able to complete the installation or service on the chosen day.
If my alarm system is connected to the internet for app control, what should I do if my internet router gets changed?
Notify us of the change in advance so we can schedule an engineer to reconnect your alarm system to the new router. Alternatively, refer to your installation documentation for instructions on how to do it yourself using your code via the programming menus.